It's 10PM on a Thursday evening, and after another Bikram yoga session, my head's pounding, my mouth is dry, and I'm really craving a glass bottle of freshly pressed OJ. So, I walk into the AH To Go ('convenience' store at the Central Station) and what do I see but a MASSIVE line of people, all waiting to pay for their 1 or 2 items from ONE working kassa (cashier). I'm not talking 5 or 6 people, I'm talking 10+.
Shocked (but not really), I grab my juice and get in the back of the line. In the entrance of the store, people who would have otherwise come in to BUY SOMETHING gape at the line-up and leave quickly, taking their money elsewhere. The guy at the cash machine notices this, but can't do anything and so continues to work quickly with each customer.
I felt bad for him at first, thinking, 'Poor guy, all alone, and all these people to get through...', but when I moved up the line a bit and saw into the other part of the store, I saw not ONE, but TWO bored-looking AH staff, one placing croissants leisurely into rows and another meticulously lining up all the boxed yogurt drinks in the refridgerated shelves.
CAN YOU BELIEVE THIS!? Why, oh WHY weren't they helping out with the customers? Wouldn't it make MORE sense to get on cash to serve the customers instead of sort croissants and yogurt drinks?? It was almost closing time too! Ugggh... and get this - when I finally got closer to the cashier, I read on his plastic name tag: MANAGER.
@_@ ... Only in Holland... Only in Holland, I say.
Subscribe to:
Post Comments (Atom)
1 comment:
You can't imagine how many times I count my blessings now that I'm back in Canada. So many times I think to myself, "Now if this were Hollands I'd be waiting 30 minutes and not 5 so I shouldn't complain." So many times I've gotten off the phone with a customer service agent thinking, "Wow, they actually helped me and I didn't have to call a 1-900 number." I still can't believe how bad customer service is in Holland. It's like companies are in competition to provide the least or crappiest service and apparently they all win. It's only the Dutch consumers who are the losers. I mean, how is it that they don't complain?
Post a Comment